ab365's Privacy Policy
ab365's fully transparent policy on collecting, using, and protecting your personal information — explained in plain language for Bangladeshi users.
ab365 operates as a safe and trusted online gaming platform in Bangladesh. We believe protecting your privacy is a core responsibility. In this privacy policy we clearly explain what information we collect, why we collect it, how we use it, and what your rights are.
This page applies to all users of ab365 — everyone who visits our website, creates an account, or uses any of our services. Please read this policy carefully, and if you have any questions, contact our support team.
Quick Summary
The Key Points of Our Privacy Policy
Data Security
All your information is protected through SSL encryption and stored only on authorised servers.
Your Rights
You can view, correct, or request deletion of your information at any time.
No Third-Party Selling
We do not sell your personal information to any third party or share it without permission.
Cookie Use
We use limited, necessary cookies that help improve your experience.
Contact Us
Our support team is always ready to help with any privacy-related questions.
Policy Updates
If there are any significant changes to the policy, we will notify users in advance.
What Information We Collect
We collect certain specific information for registration, transactions, and service delivery on the ab365 platform. The different types of information are described below.
1.1 Personally Identifiable Information
We collect the following information to create and manage your account:
- Full name (in Bengali or English)
- Date of birth — for age verification purposes (to confirm 21+)
- Mobile number
- Email address
- National ID or other government-issued identity document details — only when account verification requires it
1.2 Financial Information
We process payment-related information to complete deposit and withdrawal transactions. This includes transaction details made via bKash, Nagad, Rocket, and bank transfer. We never store full payment card numbers or bank passwords.
1.3 Technical Information
When you use ab365, certain technical information is collected automatically:
- IP address
- Browser type and version
- Device type and operating system
- Page visit time and duration
- Referral URL (which page you came from)
1.4 Gaming Activity Information
To ensure the platform's security, fairness, and service quality, we keep records of your gaming activity — such as betting history, win/loss details, bonus usage, and account activity logs.
How Collected Information Is Used
ab365 uses collected information only for specific and legitimate purposes. The main purposes for which we use information are described in detail below.
2.1 Service Delivery and Operations
Information is used to create and manage your account, process transactions, ensure gaming services run correctly, and deliver your rewards and bonuses properly.
2.2 Identity Verification and Security
Personal information is used to prevent fraudulent activity, ensure account security, and verify age (confirm 21+). Ensuring that each account belongs to a real person is part of our responsibility.
2.3 Customer Support
Our 24/7 support team uses your information to resolve account-related issues quickly. When you contact us via live chat or email, having your account history allows us to assist you more effectively.
2.4 Platform Improvement
We continuously improve ab365's services by analysing user statistics. This analysis is always done in aggregate and anonymously — never by identifying any individual.
2.5 Meeting Legal Obligations
We may be required to retain and disclose certain information in order to comply with applicable laws or regulatory directives. In such cases we provide only the information that is legally required.
Data Storage and Security
ab365 has put industry-standard technical and organisational measures in place to ensure the security of your information.
3.1 Encryption Technology
Our entire platform operates with SSL (Secure Sockets Layer) encryption. Every exchange of information between your browser and our servers is encrypted, so no third party can read it.
3.2 Access Controls
Your personal information can only be accessed by staff members who need it to deliver services. All staff are bound by strict confidentiality agreements.
3.3 Data Retention Period
We retain your information only for as long as it is needed to provide services or is legally required to be kept. Financial transaction records may be retained for the applicable legal period even after an account is closed.
3.4 Response to Data Breaches
If a data security breach occurs for any reason, we will take swift and necessary action and notify any affected users as quickly as possible.
Sharing Information with Third Parties
ab365 does not sell your personal information to any third party. However, in a limited number of situations it may be necessary to share information with trusted service partners.
4.1 Payment Processors
The necessary financial information is shared with the relevant payment processor to complete transactions via bKash, Nagad, Rocket, and bank transfer. These partners follow their own privacy policies.
4.2 Game Software Providers
Minimal information (such as a user ID) may be shared with software providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, and Ezugi for the purpose of running their games. We do not share any personally identifiable information with these providers.
4.3 Legal Requirements
We may be legally required to disclose information in response to a court order, a lawful request from an investigative authority, or other legal obligations. In all such cases, only the specific information required is provided.
4.4 Business Transfers
In the event of a merger, acquisition, or other business change, you will be informed before any user data is transferred, and consent will be obtained where applicable.
Use of Cookies and Similar Technologies
ab365 uses cookies and similar tracking technologies to improve your experience and ensure the platform operates correctly.
5.1 Essential Cookies
These cookies are essential for the platform's core functions — such as maintaining your logged-in state, performing security checks, and managing sessions. Without them, many services will not work correctly.
5.2 Analytical Cookies
We use analytical cookies to understand how users interact with the platform. This information is analysed entirely anonymously and in aggregate — no individual is identified.
5.3 Managing Cookies
You can control cookies by changing your browser settings. However, disabling essential cookies may prevent some important platform functions from working correctly.
Your Privacy Rights
Every user of ab365 has the following rights over their own personal information.
6.1 Right to Access
You can request at any time to find out what information we hold about you. This request can generally be submitted through our support team.
6.2 Right to Correction
If any information we hold about you is incorrect, you can request that it be corrected. Keeping information accurate and up to date is important for both parties.
6.3 Right to Deletion
In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
6.4 Right to Object to Processing
You can object to your information being used for specific purposes. This right always applies when it comes to opting out of marketing communications.
6.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team. Reach us via live chat or email us at [email protected]. We will process your request as quickly as possible.
Protecting Minors' Information
ab365 is an entirely adult platform intended only for those aged 21 and above. We do not knowingly collect or process the information of any minor.
If we receive information indicating that a user is under 21 years of age, that account will be suspended immediately and the necessary steps will be taken to delete the collected information.
If, as a parent or legal guardian, you believe your minor child is using or attempting to use this platform, please contact [email protected] immediately.
International Transfer of Information
ab365 may use servers located in various countries to deliver its services. Even if your information is stored or processed outside Bangladesh, we ensure it receives the same level of protection described in this privacy policy.
SSL encryption and other appropriate safeguards are always maintained for any international transfer of information.
Changes and Updates to This Policy
ab365 reserves the right to amend or update this privacy policy as needed. For any significant changes, we will notify users in the following ways:
- The "Last Updated" date at the top of this page will be changed
- A notification will be sent to registered users via email or through the platform
- For significant changes, fresh consent will be obtained where applicable
Continued use of the platform after a policy change will be taken to mean that you have accepted the updated policy.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please feel free to get in touch with us. Our support team can assist in both Bengali and English.
Ways to contact us:
- Live Chat: For 24/7 instant support
- Email: [email protected]
When sending a privacy-related request, please include your account name and registered email or mobile number so we can verify your identity quickly and provide the assistance you need.
Need More Help?
Our support team is with you 24/7 — reach out directly with any questions.
[email protected]