Responsible Gaming at ab365
Play within your limits and enjoy the experience — ab365 is always here for you with strong tools, support, and clear guidelines to keep you safe.
Gaming as Entertainment, Not a Problem
ab365 believes that online gaming should be a healthy and enjoyable experience. Whether you play slots, cricket betting, or casino games, the purpose should be entertainment — not a way to ease financial pressure. That is why we encourage every player to play responsibly and provide all the tools and support needed to do so.
Our platform is only for users aged 21 or older. If you feel that gaming is having a negative effect on your life, ab365's support team is ready to help you 24/7. Read the information below and stay informed.
What's Available for Your Safety
ab365 provides these protection features on every account at no cost.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, and increasing it is subject to a processing period.
Time-Out Break
If you want to take a break for a while, activate a time-out from 24 hours up to 90 days. During this period, access to your account will be temporarily suspended.
Self-Exclusion
If you want to stay away from gaming for an extended period, choose self-exclusion. This keeps your account inactive for a set period or permanently.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a given period. When the limit is reached, your session will stop automatically.
Session Time Limit
Set a limit on how long you play in each session. When the time is up, you will be logged out automatically.
24/7 Support
If you need help at any time, contact ab365 via live chat or email ([email protected]). Support is available in both Bengali and English.
Only for Users Aged 21+
You must be at least 21 years old to create an account and take part in gaming activities at ab365. During account verification, we confirm age through a national identity card or another government-issued identity document. Granting account access to underage users is not possible and is completely against our policy.
If there are minors in your family or among people close to you, make sure they cannot access your device or account. Not sharing your password and using a device lock are helpful steps in this regard.
Signs of Problem Gaming
If the signs below appear, it means gaming is having a negative impact on your life. Take a break and seek help.
Do not ignore these signs
- A recurring urge to keep playing in order to recover lost money ("chasing losses")
- Playing beyond a set budget or going into debt to play
- Hiding your gaming habits from family or friends
- Neglecting work, studies, or family responsibilities because of gaming
- Feeling restless, irritable, or anxious when not playing
- Repeatedly failing to stop gaming despite trying
- Spending money meant for everyday expenses on gaming
Checklist for Healthy Gaming Habits
If each of the following statements applies to you, you are playing responsibly.
How to Activate Protection Tools
After logging in to ab365, any protection measure can be turned on in just a few seconds from your account settings.
Log In to Your Account
Log in to your personal account at ab365 and click on your profile icon in the top right corner.
Go to the "Responsible Gaming" section
From the account settings menu, select the "Responsible Gaming" option.
Choose the tool you want
Select whichever protection you need — deposit limit, loss limit, session time limit, or time-out — and set your limit.
Contact support for self-exclusion
If you need a long-term self-exclusion, email [email protected] directly or let us know via live chat — our team will act promptly.
Gaming is Entertainment, Not a Business
Many people think it is possible to earn a regular income from gaming. In reality, the outcome of any game depends largely on chance. Playing at ab365 means setting aside a fixed amount of money for entertainment — just as you would budget for a cinema ticket or a meal at a restaurant. Do not sit down to play thinking of that money as an "investment".
Before making a deposit via bKash, Nagad, or Rocket, ask yourself one question: if this amount of money is lost, will it cause any difficulty in my household or daily life? If the answer is "yes", hold back from depositing that amount.
No Shame in Seeking Help
Gaming problems can arise in many people's lives and are not a sign of weakness. If you are experiencing a problem, seeking help as soon as possible is the wise thing to do. ab365's support team is available 24 hours a day, seven days a week via live chat and email to listen to your concerns in complete confidence.
Contact us at: [email protected] — to place any limit on your account, activate a time-out, or arrange self-exclusion. These requests are completely confidential and free of charge.
Protecting Family and Loved Ones
If you feel that a member of your family is struggling with gaming, speak with them directly and inform our support team. We can also take account-related action on a request from a third-party family member, provided sufficient information is given.
Remember, ab365 always places the well-being of players as the highest priority. We are committed to creating a healthy and enjoyable gaming environment.
Questions & Answers About Responsible Gaming
Play with enjoyment, play with responsibility
Enjoy your favourite games at ab365 — slots, cricket betting, or casino.
If you need help, we are always here for you.